Introduction
The privacy policy provides information concerning Flexi Holidays collection, disclosure, use, access, correction, data storage and security of personal information as well as it's complaints procedure.
Collection of information
The only personal information that is collected by Flexi Holidays from a member of the public is that person's name, phone number, postal address, email address and in certain circumstances credit card details.
Personal information is always collected by Flexi Holidays with an individual's express consent.
Disclosure and use
Personal information collected from a member of the public is not disclosed to anyone outside of Flexi Holidays except in the case of a third party who is on occasions responsible for the debiting of a credit card.
Personal information collected by Flexi Holidays is used only for the purpose it is provided, namely for mailing out (to those who have provided their personal information) details of the various travel and holiday offers.
Access and correction
Flexi Holidays provides access during office hours to the personal information it collects.
An individual can access information about themselves (and no one else) by telephoning Flexi Holidays and speaking to their privacy officer who will arrange an appointment for the information to be accessed. Proof of identification (either a current driver's licence or current passport) must be supplied when accessing the information.
On request Flexi Holidays will advise an individual of the information it holds about them (name, postal address and email address), how this is collected, the purpose it is used for and how this information is disclosed.
Upon accessing personal information an individual may correct any information held by Flexi Holidays about them that is incorrect.
Complaints procedure
Flexi Holidays prides itself on maintaining privacy procedures to the highest of standards.
Any complaints relating to Flexi Holidays personal information handling practices are dealt with by it's privacy officer.
Complaints may be dealt with by communicating directly with the privacy officer either by phone, letter or email.
Every complaint will be dealt with expeditiously and where reasonably practicable to the satisfaction of the person making the complaint.